Purchasing any flower preservation frame means you agree to the following:
DEPOSIT | The first payment on your invoice is considered your booking deposit, it is non-refundable and required to book your date.
BOOKINGS | We reserve the right to limit the number of bookings we accept at any time. The only way to secure your spot is by submitting this form and making an initial payment whether partial or in full.
CANCELLATIONS | Orders can be canceled any time before the event date. A full refund is available if canceled by one week of placing the order. No refunds will be issued within 7 days of the event date.
REFUNDS | No refunds are offered on custom pieces. If there is an error on our part, please contact us, and we will work to resolve the issue.
TIMELY PAYMENTS | Payments are due according to the payment plan you select. We will not begin designing your pressed flowers until all payments are complete.
COMPLETION TIME | Our current turnaround time is 4-8 months. If you take longer than 48 hours to respond to our email requests for info during this process (proof approvals, bouquet photo requests, etc.) your frame will likely be complete in a 6-8 month timeframe. For any custom frames measuring LARGER than 18x24 your frame could take up to 12 months to complete.
COMMUNICATION | All communication must be conducted via email between the client who signed the contract upon booking and a Petal Collective team member. If you purchased this as a gift for someone just give us a heads up so we can switch who we are communicating with once the flowers are in our possession.
FLOWER SUBMISSION | Customers are responsible for shipping or dropping off flowers to Petal Collective within 4 days after the event (preferably by Wednesday for a Saturday wedding). The sooner the flowers are received, the better they will press. Flowers can still be preserved past this mark depending on their state. Please email us with photos so we can determine whether or not they can still be preserved. Petal Collective is not responsible for any damage or loss of flowers during shipping to our studio.
Disclaimers:
Please note that not all flowers may be used due to their condition or your frames size.
Preservation quality can vary based on flower color, variety, and freshness.
Pressed flowers may undergo changes such as fading, altered colors, or becoming lighter or darker compared to their fresh state. Over time, framed flowers may naturally fade.
By placing an order, customers consent to Petal Collective using images of the finished frames, as well as any wedding photos shared with us, for marketing and social media purposes, unless the customer explicitly requests otherwise.
Flowers That Press Well: Roses, anemones, alstroemeria, peonies, ranunculus, tulips, poppies, carnations, gerber daisies, wildflowers, hydrangeas, larkspur, zinnias, various greenery, and fillers.
Flowers That Don't Press as Well: Mums, lisianthus, tropicals, stock, snapdragons, dahlias, certain orchid varieties, and anthurium.
